From what I’ve read on this forum - seems like I may have gotten a machine with an issue. I saw others with this problem & the only solution was to send it back as something may have been messed up in shipping.
Tried a few prints (watched video tutorials, read all the info) and if done on the left side, worked fine. If on the right - the laser barely made a dent in any of the material. After a few attempts, it wouldn’t even cut through the proofgrade material at all.
I think I submitted a support ticket - but it did not trigger an email copy for me and I can’t seem to find it. How do I know if it went through?