Roller Broken

Somehow the metal roller that keeps the laser / camera on the track is broken, rendering my machine useless - any idea where I can get a replacement? Still waiting on support to get back to me

Which roller? Take a photo and support staff will be able to send out a replacement.

By posting here you have created a support ticket. They will get in touch within a day usually.

it’s the metal one on the left hand side


Goodness. That is the first time I have seen that one crack. I’m sure it isn’t the first one ever, just the first one for me. Wonder if it hit something to break the metal? Just thinking out loud.

Hello @sweetcarolinacollect - I just wanted to drop by and let you know I’ve found your email ticket and will be sending out some information via that channel, so I’m going to go ahead and close down this topic just so we can make sure all communication is happening in the same place. Thanks!