We’ve been processing reports from our consultants this week about international compliance, and we have some unfortunate news. There are 20 countries we will not be able to deliver to for legal or logistical reasons. We’ve sent an email to everyone affected already to arrange for a refund.
While it only affects a small number of customers, we feel terrible about it. The affected countries are:
For customers from countries not on this list (including the US), you can continue to expect a schedule update via email this week if you haven’t received one already.
Posting in announcements notifies many thousands of people. This change impacts only a tiny handful that have already been notified directly. We’ll shortly be pushing a change so that new orders can’t be placed to those countries.
I post it here only because everyone’s curiosity about our operations is boundless and humbling.
Thank you for a response, but it still feels like a fairly big announcement hidden in the depths of the forum.
Lots of people have friends in foreign countries, they don’t want to sing the praises of glowforge to their friends only to have them find out they can’t have a laser once they go looking to purchase.
I’d have to agree. My situation is I have ordered for New Zealand and will actually be moving to Australia before my unit ships so wouldn’t have gotten an email. fortunately those countries aren’t effected. I doubt many people are in that situation. If you are going to post this at all I’d say put it in the place we look for official communication like this.
If you’re planning to move @gdfraser or recommend Glowforge to a friend @m_raynsford, you’ll need to check and be sure your new country is supported for delivery, with or without this change. We don’t support most of the 200 countries in the world - with this change, we moved 20 countries from one list to the other.
And as we’re all becoming aware a shipping notification doesn’t mean your unit is being shipped it means they’re about to start assembling a unit which has your name on it and it should leave the factory at some point in the next 6 weeks.
Whatever fly-by-night organizations that are making shoddy Chinese lasers and selling them in the states are probably not concerned about liability or compliance with safety certifications. Glowforge, on the other hand, is required to be, if for no other reason than duty to its investors.
Unscrupulous merchants will sell whereever they can get away with it. I would like to think it would be more difficult to get away with selling unsafe IR lasers in this country… but that’s prolly not going to be getting better any time soon.
I would have expected all these kind of things be vetted long before the crowd funding project ever kicked off. It’s not like this was some green horn kid starting this project from his parents basement, this was DAN SHAPIRO headlining this company. I dunno. It’s details like these that truly worry me. =(
As an international customer i still believe they are able to create an amazing product. But i also starting to believe that there is some missmanagement what surprises me. Developing something which has never be done before is a perfect excuse for all the delay. But canceling now some international orders… therefore i have no understanding. If you start collecting money from all over the world it would be just fair to check before the laws of each region. I like the approach of LeanStartup, MVP, RapidPrototyping, Fake it before you make it and so on but i think this is too much. Waiting for 2 years in order to get on the final mile this kind of news wouldmake me angry.
P.S. But we will see what will happen, Europe i guess did not receive E-mails… maybe i am angry soon too
I can imagine that europe need this kind of magic button…