Scanning issues

After completing a run my unit got stuck on “scanning”, then “centering”, and “focusing”. I checked the forums and troubleshooted all the suggestions-wifi, debris, lighting in bed etc. with no luck. I gently checked the camera lens and it moved, so I assume I knocked it out of focus in my last clean. Although it’s strange as it ran a normal burn after that clean with no problems. I tried adjust it, and had luck-it came in somewhat focus and I ran a burn, but decided to move it just the tiniest bit to focus it more and have been unable to get it to focus again.

You might have missed this post from @pip on your other P&S post. They will likely be working with you via email from this point on.


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.