Hi, I am stuck and have a morning deadline. I am hoping there is someone else out there who keeps vampire hours who can help me before morning when I have a big deadline!
I had this problem before when my machine was in warranty and I was sent a replacement cable. All the posts I am finding are closed without posting a resolution so I am not sure if there has been another workaround since April of last year. I know it’s a shot in the dark but I am hoping!
If you’ve followed the same troubleshooting steps as last time with the same results, then it’s most likely the cable will need to be replaced again.
There’s no workaround for a broken cable.
I don’t know that it is a broken cable. The cable is secure and doesn’t show any signs of wear and tear. It is doing the same centering/scanning thing but I was able to kind of trick it and use the camera calibrator twice in order to bypass the issue. Sadly it didn’t work a third time.
When my cable failed there was no visible damage at all.
I am not getting a response from support yet. Is it possible to buy a replacement cable somewhere else?
Standard response is one business day.
No, the cable is bespoke.
Since this has to do with your personal account, we will follow up with you through email. I’m going to close this topic.