I’ve lost the ability to scroll and I can’t grab the scroll bar in the “custom” setting screen.
I tried it with Firefox and it shows the scroll bar, but it disappears when clicked. Also tried it in Chrome and there aren’t any scroll bars at all. I’m pretty sure I was able to scroll before or am I imagining that?
Edited: Crap, just tried and I can’t scroll anywhere in the GUI.
Well…My mouse wheel just started working on the scroll pop-out. It hadn’t before and I still can;t use the slider bar, but I’ll take the wheel working.
@dklgood maybe go check yours and see if it’s working now.
Just for diagnostic sake, I had rebooted the system and there was no change. After posting here I updated Firefox. There was no immediate change, but it started working again a bit later. Not sure that was the actual fix though.
Interestingly, today I was unable to move the tiles on the left hand side of the window, to reorder the printer operations. If I clicked in the tile, the window expanded to the right as normal so I know the mouse button was working. The cursor would change to the double-ended arrow. But the tiles would not move… Win10 Home with Chrome. The last time I used my GF a couple of days ago I had no issue. I did not reboot my laptop, but I did exit and restart Chrome to no effect.
Thank you for trying those steps out! I’m glad to hear that it was resolved. I will close this topic for now, but please do not hesitate to reach out to us in the future if you happen to run into the same trouble. We’re here to help!