Sent help for support and no answer

I sent an email a week ago and have yet to receive a response… Please help.

Wow, that is not typical. Have you checked your spam folder? At any rate posting here opens another ticket, but the community cannot be helpful without more information about the problem.

You should get an immediate automated response when you email support. If you don’t, they didn’t get your message.

Meanwhile, you’ve opened a support ticket by posting here, so including some details about your issue would be a good idea. :slight_smile:


You can try the new Live Chat, it should open in another hour or so. Might be quicker than waiting for them to see this.


Sure did. I have the response email in VIP so it automatically comes the banner on the phone.

Thanks for reaching out on chat. I’m so glad we were able to connect.