This was my second go-round in sending in my Glowforge Pro in for repairs.
Unfortunately both times it has come back in worse shape that when it was sent.
The first return it didn’t print at all at first (I had to open and clean all lenses), and the second return last Monday the unit came back cracked on the lid.
I emailed support immediately upon receiving it back (with photos) but haven’t heard back.
Is this because of the holiday rush for the company?
I’ve literally had to hold off on jobs that are well over a thousand dollars since I first sent in my unit, and I don’t even want to plug it in until I hear back from support and we have a plan to have everything resolved.
Just trying to figure out what I should do from here. It’s rough not having a direct chat or phone number to call in situations like this (though I understand).
Any help would be greatly appreciated.
Just wanting to receive back a machine in 100% condition.