I’m sorry for the trouble when trying to use Pro Passthrough. I reviewed the most recent logs from your unit, and I was able to verify that the trouble is occurring during the step where the material height is being measured. This would likely also be related to the issue with alignment which was pointed out in your other forum thread.
As a next step, would you please check and let me know if your print head is sitting completely flat on the carriage plate?
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Turn off your Glowforge
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Hold the print head and gently feel if it rocks or tilts on the carriage plate
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Check the 4 magnets on the bottom of the print head, and the matching 4 magnets on the carriage plate
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Check for anything which might prevent the head from sitting flat against the plate
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If any of the magnets are sticking out, please let us know
Please let us know what you find! If you’re unsure about anything you see, please share a photo and our team will be happy to take a closer look.