Many thanks for following up, these details are very helpful.
When you have some time to get your new router and access point set up to try again, here are the steps I’d like you to take:
Turn your Glowforge off. Then turn on your Glowforge and wait until all motion has stopped for 30 seconds.
Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
Go to setup.glowforge.com and sign in.
Follow the instructions at setup.glowforge.com to connect your Glowforge to the “SHOP” access point.
If you run into any trouble or encounter an error message that prevents you from completing setup, please let me know how far you got in the setup process, what step you took right beforehand, and some details about what happened.
Additionally, if you’re unable to complete setup, could you please check your router settings for a feature called Smart Connect? If you’re not sure, read your router’s documentation for more information. It’s a feature used by many popular router brands like LinkSys, NetGear, and ASUS. Smart Connect works by deciding what band would provide each device on your network with the best possible connection. I’m trying to determine whether this might cause an issue.
If you have this feature, please try turning it off for a while, and see if you have the same trouble connecting and printing.
Let me know how it goes.