Marc from customer service got back to me and Glowforge is actually shipping me a new machine. That’s very kind (since I have yet to even test this unit). So hopefully the new unit will not have the issues this one did.
Thank you all for your input!
I’ve been waiting for a response from Customer Service for 2 days and they still haven’t gotten back to me, so I’m asking for your help.
When setting up my pro glowforge, it connects fine to my computer, then when I switch to my home wifi, nothing happens. It doesn’t ever send me to the “success” screen. The teal button stays on and doesn’t go out (as shown in a set up video one of you posted in response to another’s question on the same subject).
Here’s what I’ve done (thanks to your answers to others with the same problem).
- I checked my wifi settings and it’s on WPA2
- I shut the machine off, turned back on again and opened and closed the lid, tried to set up again, no change.
- I shut off my computer, the glowforge, unplugged and disconnected my router for 30 seconds, then fired everything back up again and same results.
Naturally, my glowforge on the app site shows as “off line”.
Can you help? Thank you so much. You folks are just the best!