Shipping cost is insane!

[evansd2]

This reply about shipping could have been written directly to you:

Proofgrade in the UK

Hey, welcome, but sorry it was like this – that’s frustrating. The unfortunate thing is that Glowforge staff doesn’t read the forum regularly, so none of us can help you or even ensure that your feedback is received. You’ll need to email support@glowforge.com if you want them to know how you feel. Hopefully you’ll stick around and post some of your creations, we love new people here.

And this followup too:

Proofgrade in the UK

Btw if you want to feel less alone in this, there are a bunch of threads about it. You’re definitely not the only one to call this out. Here’s one about shipping: And a whole bunch about proofgrade in the UK: https://community.glowforge.com/search?q=uk%20proofgrade

And this about the lens tool:

Len removal peice

You can make your own if you have some small magnets: And in the meantime (if you need to get some magnets) you can take something non-scratch like a chopstick or q-tip (as described in that thread) and gently push the lens out from the top onto a soft surface. Be careful that the lens doesn’t pop out and land on something that might damage it.

Glad to see a new face in the forum, sorry it’s because you’re frustrated.