We’re hard at work delivering units - every day. We won’t stop until we do.
I’m pretty sure we won’t - but I’m passing your request along to the logistics team anyway.
I apologize; we’re not sharing any more information right now about it.
The total price is much less, since you paid a lower price for your basic, but are being credited with the current basic price towards the upgrade.
Early orders from a country will come before later orders from the same country. Early orders from international locations are a higher priority for us than later domestic orders, in the sense that we start working on them sooner and work harder on them - but they take longer. We won’t stop shipping to waiting domestic customers just because we’re still blocked on an earlier international delivery.
The logistics, software, and operational requirements to make this happen are enormous, and would come at the expense of making sure the product continues to improve and ship reliably.
It was an experiment on our part to see if more transparency and detail - the request we get most often - would make people more or less satisfied. And you’re correct; the resources to do it had a small but measurable delay on projects that would have made the Glowforge software better and accelerated production.
We’re still building the connections between the forecasting tool (that gives you the dates) and the actual process of notifying people (which, historically, happens once a week on a date that varies with factory production). That should help with date accuracy in the last week. But yes, it means you should be coming up soon.