Still have yet to receive my email about the projected date, also have not had any response from support since i emailed them last Thursday night. Am sending another support email now…
The email mainly directs you to look at your account for the date so you don’t really need it. The date should be there.
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Support email can take up to 3 business days. (Although I’m surprised you haven’t gotten a response yet, they are probably quite busy handling everyone’s questions about delivery dates.)
But you should be able to find your delivery date estimate at Glowforge - the 3D laser printer
Unfortunately it is not, i have checked my acct. page and nothing. In fact my acct page is totally blank, an issue i addressed with support at the end of August. I was assured that i have an order for a basic on Oct, 21st 2015. but the blank page was never fixed. I assume that that’s why i never got the update email, because my acct. page is a blank page.
Curious if you’ve tried to view the page with a different web browser or device…
Interesting thought. Tried in IE instead of Chrome, same thing though.
General
Payment Options
Purchase History
Purchase History
This is all that appears on my acct page. I will wait for support and see what they say.
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I’m pretty sure IE isn’t supported (yet). Chrome definitely should be though, so if you’re not seeing it there, you’re right…support will probably have to fix it.
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Have you clicked on the Purchase History links?
The paste i did above is from the purchase history page, it is totally blank except for those 4 headers (except for my email, and the glowforge page header, which i omitted) Here is the entire page (except email):
General
Payment Options
Purchase History
Purchase History
Store Date Total Order # Products and Details
Well, there is a way to rig a $250 discount in PG credits. Your wife can use your referral link, yes? Of course, you were probably pitching for more.
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Thank you!
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@dan I hope my question was just over looked? Or should we assume by the “no reply” that Glowforge has not yet secured all the components necessary for the builds yet. Thus in turn allowing inventory to be a gating item that could cause significant delays?
so I repeat my question:
Can you at least tell us if you have the part inventory already realized (better does the factory actually have the material/parts)? or are you still on “just in time” practices of the material?
Sorry I missed the question. We don’t publish our inventory positions - since you’re in manufacturing, you probably appreciate the loss of negotiating leverage with suppliers that would result from sharing that you were either not making purchases for a while, or desperate to purchase immediately.
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The delays are difficult to consume and it’s hard understand just how long it has been. So, I went back through my email account and pulled this information from official shipping updates from @dan to visualize the delays (pre-order, basic unit). On a positive note, if you apply exponential regression to the dates of the email and days until shipping, there is a convergence around Feb 2018, which is my new shipping date.
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ouch…
IE or Microsoft’s new browser, Edge? Outside a few special cases no one should use IE for anything anymore. It’s no longer supported, and hasn’t received security updates in almost 2 years.
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Can you use that to predict the next delay announcement too? 
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If you throw out the very first announcement, which you probably should, the next update will be December 28. And my model thinks it will ship on January 26 instead of the February 7 date which I am currently given (not including the 6-week shipping float). If that happens I can start playing with the Glowforge instead of data from the Glowforge schedule delays.
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I hate to dig this up, but for everyone’s benefit I’ll point out that “full value” apparently doesn’t apply to the filter.
I was contemplating an upgrade from Basic+filter to Pro (no filter, which I don’t really need anymore). However, I was told by Support that essentially I would only get $500 (+shipping costs) credit if I remove the filter from my order. The net cost of the pro upgrade would therefore be a little less than $1,750 ($2,250 if I still want the filter), not $1,500. The $250 isn’t a lot in the scheme of things, but it’s nothing to sneeze at either. I’ll stew on it a few days, but at this point I’m unlikely to upgrade.
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The day has finally come! I got my email!
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