I sent my first email on Thursday and haven’t received a reply so I’m hoping to be a squeaky wheel and maybe get a reply started here (my apologies CS for making cross reference email and forum).
My glowforge is set to arrive tomorrow (nov 23) yay!! But.
Each of the packages were created as a separate shipment, but the package manifest included with each box is identical. So it appears I have 2 glowforge units being delivered and therefore have to pay customs/duty on 2 units.
Even though UPS notes that each box has a different weight and the agent I spoke to realises that the manifests are incorrect, glowforge has to be the one to adjust the shipping details.
Really hoping to get this sorted out by tomorrow so I can accept the shipment! I included the order number and shipping information in my emails.
I know all the CS people work really hard and have a lot to deal with, so I’m trying to patient but it’s been since Thursday.