I purchased my glowforge as a newlywed. My husband supported my desire to make this purchase even though it was a majority of our savings at the time. I made that purchase over two years ago and have been patient and hopeful, never doubting that I would get my glowforge and never doubting that I would love it.
In the email to confirm my address, it stated that someone would need to be present to sign for the glowforge. Made sense to me. This morning I receive an email from UPS (I’d already been signed up with MyChoice) which states I have a package being delivered today. I thought, “No way! It’s only been a week since I confirmed my address! I didn’t get any notification from the company that I should be expecting the glowforge yet.” But I haven’t purchased anything else that would be delivered so I knew where it was coming from.
I had to work today and was panicked because I didn’t want my glowforge to be delivered the the UPS pickup spot instead of my apartment. I took a half day (hard to do from a small family owned business) and had my sister come over before her college class until I could swap with her. Right as I got home the package was delivered. It was the proofgrade materials, and nothing else. While this is still something to be excited about, I feel a pit in my stomach because I’ve already been crying “glowforge” for two years letting my loved ones and co-workers know that “no really it’s coming” all while staying patient and hopeful. This time I actually thought it was going to be today, because I hadn’t received any shipping communication about the package, I automatically assumed it was the glowforge, which of course is my error. But without the communication, of course I wanted to assume it was the package that I’ve been dreaming about for 2 years and finally thought it was arriving.
What you’ve done with the updated shipping confirmation dates in the user accounts was really great. Couldn’t there also be a list of the packages that are going to be sent after the address has been confirmed? That way we know how to plan?
Thank you for all that you have done. This is just the first time I’ve actually felt really let down. I really am very excited for my glowforge.