Shopping Cart - Error 500


#1

I tried to make a purchase and got a shopping cart error. I tried to check to see if it had actually gone through and the purchase history page also shows an error.

Last time this happened I ended up being charged multiple times. You quickly fixed the problem! But, instead of assuming the order didn’t go through this time, I am assuming it did. :slight_smile:


#2

Well I know that nothing is going through because I came back hours later and my purchase is sitting in the shopping cart! Help.


#3

Thanks for letting us know about this. I checked on your order and do see the purchase attempt, but, as you saw, the order did not go through.

Would you mind making a call to your bank to let them know you approve the purchase? Since we’re a new vendor, some banks trigger blocks or holds on the card as a security measure. Usually a call solves the problem.


#4

Order placed.


#5

Glad to hear it! Thanks for the follow up.


#6