@henry, you are a saint. Thanks for being a good sport and playing the game. This is behavior that has not been seen on the forum. I like to see stuff like this. Whatever it is, support will not stop until you have a Glowforge that does what it is supposed to.
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A smile is a facial expression formed primarily by flexing the muscles at the sides of the mouth.
It’s working!
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Thank you very much for doing that.
Unfortunately, your unit has a problem that we can’t solve remotely. While it’s possible that this could get better, it’s unlikely to be resolved without replacing the unit. We will reach out via email about setting up a warranty replacement.