Slow Communication

Waiting since Tuesday for an invoice for a refurbished unit since mine can not be fixed remotely is this a normal wait time for an invoice. It seems like the only way I get a quicker response is by posting in here. I don’t like being that guy but my goodness this is silly. Please glowforge I need my invoice so my machine can be shipped.

Hi @spgreen! I am so glad you posted here and I am terribly sorry for the delay in communication! I just followed up on your support ticket, since it is being resolved there I will close this topic.