Ordered some proof grade material a week ago (Feb 4th), still have yet to receive a shipping confirmation. Emailed support a couple times, got back this:
"Thank you for your patience.
Unfortunately, I do not have any updates on your order yet, but I will be sure to let you just as soon as I have more information. I am so sorry for the delay. "
Kind of strange as in the past, my orders have been very fast, wondering if anyone else experiencing order delays and what we can do (can I cancel? other sources to order from ,etc.)