We should tag @dan so he knows there’s a problem with what he just announced (& that the folks in Support maybe should be required to read his updates so they can adjust their scripts accordingly). He’s probably so busy the fact their new fix for Snapmarks doesn’t work probably never hit his radar.
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Thinking about my own solution. Some time ago, I got my ‘tray’ location more accurate by adding some resin to the lugs on the bottom, casting it into the pre-greased dimples in the chassis.
That’s always given me a fixed position to push the tray into.
Now I’m thinking of adding a couple of 4mm nuts, cemented into two of the grid holes. Then I can use their location to fix any future jig.
John
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Should we? Support staff are paid to be on call, waiting for exactly this kind of report to raise the correct alarms. Dan wears a lot of hats but being front line support is not necessarily one of them.
It seems to me that trying to go through Dan is likely the long way to get to the solution. It might make you feel good at the time because you feel empowered by reaching out directly to the CEO but he’s probably not the correct resource to tap in a case like this.
Seems to me we’ve already notified the right people and it’s just going to have to work its way through the system. Be calm and laser on or something.
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That’s interesting.
I find that tray boots work perfectly and may be a bit simpler (and fully reversible)
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I think it must be that having my first job,70y ago(!) in the plastic industry, casting resins is my goto solution for just about any 3d problem 
John
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My Snapmark has reappeared.
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As has mine…
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Me too. Great relief !
Thanks team.
John
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Now the feelings of sanity will return !
Thank you gentlemen.
Wendy
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I really gotta try snapmarks. Wonder if my machine can do them?
You guys make it sound awesome. Tbh I’m so jig centric that I can’t even imagine what I’m missing.
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Snapmark makes everything so simple. I’ve used it on anything I want repeatable. One cool thing I’ve used them for is stickers. So I print out my stickers with Snapmark setup, then I can perfectly cut the stickers with the laser. Perfect cuts. Every time. No measuring. No thinking. Just the way it’s supposed to be.
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My videographer buddy hasn’t done anything lately but I cut 2 jigs to engrave the wood containers for the USBs he uses. Had the same set for years. Doesn’t matter how exactly I place them in the machine or how exactly the tray goes in. Snapmarks means the jig gets aligned to exactly, rotation and size.
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I believe so. @dan is the one who made the decision, policy and announcement to the community. He asked for input.
Just because Support is “supposed" to do something doesn’t mean they will. Nor does it mean they will learn to do the thing. Oftentimes we’ve seen it takes an external stimulus to get them to dig deeper or check to see if there are new policies. This latest issue is not the first time they’ve gotten even just this topic (Snapmarks) wrong. It seems that it’s a rare event when it self-resolves. GF Support had always been an issue even when the company was bigger & better funded with more staff.
If tagging Dan is an issue for him, I expect he’ll tell us who to go to instead or just simply ignore the thread. Heck, if he’s like most CEOs who participate in these kind of feedback channels, he’s got someone else who looks at forum mentions and only let him know about things that require his attention.
And perhaps because they’re back, one of us was correct 
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Possibly one of us. Like I said if your goal is to get it done more quickly I think going through the support channels is the right way. This supposes that Glowforge has an efficient support pipeline, but in my experience at other companies generally getting executives involved slows the process down when it comes to getting to a solution.
Who knows though some engineer might’ve noticed on their own and been working on the solution before anyone even raised the flag. We just don’t know enough about how Glowforge handles this stuff internally to be able to say.
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Print-and-cut is a perfect use of this feature, and the reason I think they finally rolled it out to everyone. Prosumer UV printers will be the hottest item for makers in 2026, and they’re all looking for lasers that can do print-and-cut to go along with them. Snapmarks keeps Glowforge in the running, or at least keeps their existing customers from ditching their Premium subscription in favor of another laser that offers it.
BTW, Snapmarks are back in the menu right now (I saw them disappear from mine too).
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You think?
I wasn’t too keen, resin is a pain and printers are a pain so I figured the reality of the tech would be messy and unrefined like early 3d printing.
You mention printers plural, is there anyone other than eufymake (aka anker) doing it?
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Longer ePrint is up to 1600 backers on Kickstarter, but the next big one will be xTool’s, which is going to be unveiled at CES in a little over a week
eufyMake is likely over $60 million in presales already and xTool may have an even bigger reach
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Interesting. I’m still not sure about my use case, but I’ll be watching the space.
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I agree with all of this.
Premium should be reserved for design functions. Measuring, sizing, etc. Snapmark, IMO, should be considered a basic function of the cutter.
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