I’m sorry that you ran into trouble while using the Snapmark feature. Since the feature is in beta, the support team can’t help with troubleshooting yet. I’m able to confirm that the issue from 9/24 was resolved. For advice on using Snapmark, I would recommend posting in the Introducing Snapmark thread.
I’m going to close this thread. If you run into any other trouble, or have other questions, please post a new topic here on the forum or email us at support@glowforge.com and we’ll be happy to help.