I recently used them on a project, and it does seem more sensitive if the artwork is in the margins… seemed like it didn’t work once for me, and I altered the file to ensure all was within the smaller area (it assumes the largest margins initially I guess), and it then worked. Or it was just coincidence–I just know it did work, though at least once it did seem stuck.
I’m sorry that you ran into trouble while using the Snapmark feature. Since the feature is in beta, the support team can’t help with troubleshooting yet. I’m able to confirm that the issue from 9/24 was resolved. For advice on using Snapmark, I would recommend posting in the Introducing Snapmark thread.
I’m going to close this thread. If you run into any other trouble, or have other questions, please post a new topic here on the forum or email us at support@glowforge.com and we’ll be happy to help.