True, they only provide support for material-related problems for PG, but that’s not the case here.
They do not always ask for replication on PG. That’s simply not true.
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There are many cases where they have requested replication on PG when it is clearly nothing to do with the material. In fact nearly all cases like this one where the path has gone wrong. People argue it could be a bug brought on by non PG settings but the machine should function correctly with non PG settings. In fact it should function correctly with any setting it allows. Whether that gives good results or not is obviously material dependent. So any too deep, too shallow, too light, too dark, too melty or on fire problems it is reasonable not to support but motion problems should never need to be reproduced on PG.
Reading recently that Dan said they don’t support, document or encourage the use of manual settings is very disappointing. This must be the only laser company to do that.
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He really said THAT???
Wow, where did @dan say that? The most i recall is that for non-PG material they couldn’t provide support for the results of “printing” because they hadn’t tested against that material so they couldn’t guarantee results. I’ve reported numerous issues upstream of the actual material, like this motion issue, and I’ve never had Glowforge support say that I needed to re-run a job on PG material. That’s not to say that others haven’t been asked to do so, of course…
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“many” ≠ “always”
Link?
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I stand corrected on this point.
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Also please link a post where there was a motion problem on a non-PG material and they didn’t ask for it to be repeated on PG.
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I also seem to remember support saying they don’t recommend magnets. This is despite always saying to ensure you material is flat. Since PG warps as much as any laminated wood product how do you ensure it is flat to the minute tolerance that PG settings seem to require without using magnets?
And isn’t the reason the crumb tray is made from “expensive” ferrous material because it allows the use of magnets?
Perhaps if you use a powerful enough magnet oriented in the right direction it will cause the head to pop off its mounts.
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Not only that, they suggested little stacks of proofgrade scraps to hold down warped material. Nearly fell out of my chair when I read that one. 
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Yes and despite this: Will be the tray magnetic?
Seems like they thought magnets were a good idea until they remembered the head is held on by magnets at the bottom.
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I think that they think a lot of things are good ideas but have truly paranoid FNLs. In their minds, recommending something means standing behind it in some sense. So if they recommended magnets and someone used magnets in a way that screwed something up, or if they recommended a setting and someone misused it blah blah.
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I hope the problem is not magnets. I have my doubts about that. Like many some other people, I use ridiculously powerful magnets to hold down material all the time, and I have not experienced these issues. Of course, you should never ever violate the sanctity of the documented and recommended way to use your machine. I do, however, recommend everyone visit the brain slug planet and walk around not wearing a helmet.
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I’m waiting for my Pro to arrive so I can file a P&S ticket on it when it doesn’t work and blows a sheet of PG.
Sometimes you gotta make the FNLs understand they’re making you say or do stupid stuff.
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Wow. The parsing continues. Do folks really think that the above statement means the company doesn’t expect you to use the unit to it’s full potential? To someone that’s not suspicious of everything it would simply mean that they aren’t going to provide the settings. So what. It’s easier on their team and is more conservative position for the legal folks.
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that’s the key phrase here
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Not recommending to me means they aren’t going to show you how. Not that they don’t want you to use it. Their UI has provided a significant amount of manual setting capability. I’m pretty sure that is intentional.
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Yes, I suppose it could be read both ways.
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Never considered myself and optimist, but it’s not in me to be Chicken Little either. I agree that there are multiple interpretations of almost every post from the company. Many seem to be intentional.
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I’m pretty sure they’re all intentional. And that they are all precisely correct in one of the possible interpretations. 