Spare parts. Camera cable in uk eney one help

[35aden]

Need cable for my camera lid can you help live in uk

[eflyguy]

If you mean the black lid cable, it is in-stock in the Glowforge store…

Black Lid Cable

[davidgal2]

He can probably buy it for around $20, but I bet it’s the shipping that is the problem. I have never understood why the shipping is so high. Maybe we are just spoiled in this country.

[35aden]

It keeps saying camera cannot take a picture. The only thing is I live in the UK and glowforge store says that they don’t ship to UK…

[davidgal2]

I looked on ebay but those prices are ridiculous. I can’t remember his name but there is a guy who got mad and left the forum that collected a lot of glowforge parts.

[35aden]

Can’t get one in UK glowforge Will not deliver

[Xabbess]

@davidgal2

there is a guy who got mad and left the forum that collected a lot of glowforge parts.

Jonathan Gleich. He has (or used to have) a Facebook page.

[eflyguy]

OK, sorry. I knew you were in the UK but didn’t realize they don’t have local sources.

I checked, I have a spare still in the tube they ship in, it would cost over 4x as much as the part itself to ship it to the UK.

edit - this is why I stopped sending gifts to my family over there. Many years back, shipping costs went thru the roof, so I started ordering photo gifts or stuff from amazon.co.uk

[deirdrebeth]

@35aden

I live in the UK and glowforge store says that they don’t ship to UK…

I’m confused, because they’ve shpped spare parts from within the UK since 2021 - maybe try the number or the email and see what’s up?

November 2021 Update:

@dan

• We’ve set up operations in the UK, so Glowforge printers, Air Filters, Proofgrade materials, and spare parts will ship from distribution centers within the country. That means they will arrive substantially faster.
• All prices include taxes and fees, so you don’t have to deal with the hassle of figuring that out. If you want to know how much of a hassle we just eliminated, ask someone who had their printer shipped to London before this to show you their stack of paperwork.
• We’ll also offer dedicated customer support, so you’ll hear back on your time zone. For Support in the UK:
• Email: Send your questions & feedback to us at support-uk@glowforge.com
• Phone: +44 (808) 164-9273 (UK) and leave us a message. We’ll get right back to you.

[35aden]

Thanks for your email I will get In Touch with them on Tuesday. As it’s a bank holiday over here.