I’m so sorry for the trouble. I extracted the logs from your Glowforge to investigate your report, and I can see that your Glowforge may be having trouble maintaining a stable connection to your Wi-Fi network. It looks like the last time the Glowforge was successfully connected was during your most recent print. It has not come back online since.
If you click “Cancel” from the Glowforge app while a print is running, a request will be sent to our servers to stop the print. However, if your Glowforge loses its connection to your Wi-Fi network at anytime during the print, our servers will not receive that request to Cancel the print until the unit reconnects. If a print does not cancel as soon as you’ve pushed the “Cancel” button, you can stop the print by lifting the lid on your Glowforge. However, you may still see the “Cancelling” message in the Glowforge app until your unit has reconnected to your Wi-Fi network.
Since you’ve tried Wi-Fi setup again, unsuccessfully, the next step I would suggest is a factory reset.
Please do not perform a factory reset in the future unless asked. The factory reset deletes troubleshooting information from your Glowforge that we can use to help you, so we want to make sure that we have everything we need before a customer resets.
Here’s how to reset. Please do not turn off your Glowforge until the reset process is complete.
- Turn on your Glowforge.
- Open the lid.
- Press and hold the Glowforge button. The button will glow teal and eventually blink teal.
- Release the button when it begins to blink teal.
- Press and hold the blinking teal button again until the button begins to blink blue.
The button will eventually turn solid green on its own, and your Glowforge will reboot automatically. Please contact us if the button does not turn solid green.
- After your Glowforge reboots, the button should glow solid teal again, and your Glowforge will be in Wi-Fi setup mode. Navigate to app.glowforge.com/setup and follow the on-screen instructions to reconnect your Glowforge to your Wi-Fi network.
Let me know how it goes!