Stuck centering all day

Help! Glow forge pro has been stuck centering all day!
I have rechecked the connections of all the wires. I have restarted the machine countless times restarted the computer; website; everything.

Please help

There ae been issues with a slow connection by many today. No one seems to know why. Hopefully someone from support will be by, maybe they have more information.

Here are the official troubleshooting steps to try:

If nothing in that list helps, then do the wifi troubleshooting:

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Compelted all of that already… thanks

Seems to get to homing then the machine is there so long it goes to sleep. (Lights dim on the lid)

Head moves to under the camera when powered on And then to the right if the camera, back under the camera, back to the right, center, right,center, right, center, small movement to the right… and doesn’t seem to go past this stage of homing.
Machine lights dim on lid (as if it goes to sleep)…

After 8 hours of turning it off and on watching it do its im pretending im actually going to center this time… waiting 10 min or more (idk how long bc I fell asleep staring at the non moving head) a ton of cuse words a few prayers, our largest day in order taking ever happening, setting up our etsy page. Oh and a super fun panic attack about not getting the forge up and running in time to fill all these orders. I opened Microsoft edge and turned the machine on swearing if it didn’t turn on I was going to give up and go eat a gallon of ice cream… it magically worked!! The machine centered and if cutting perfectly!!

After one cut completed successfully…i got an air assistant fan error- and now we are back stuck at centering!!! Why is the glowforge being so finicky?! Aahhhhh help please!!

Are you using magnets to hold your material down?

If not, here’s what to do:

Wasn’t that I didn’t know how to clean the fan. It was that when that error occurred it caused the need re center the machine

Doesn’t hurt to check the contacts and connections. There might be a relationship. Also make sure the top of your head is clean, if you haven’t already.

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I’m having this issue now as well after shutting down to fully clean the unit.

Mine is limping along… if it centers it takes about 45 minutes. Check your camera in the lid - my image was out of focus and I’m sure that has something to do with all these problems

If your stuck on centering, it’s either your WiFI which won’t work effectively on anything more than a 2.4 Ghz channel, the camera lens is dirty or the connections are loose or bad.

I just turned mine on again and I had no issues…

The lens on the camera on the top seems to be loose. But it works “loose” when I tighten it everything is out of focus and it won’t center. Let is clean and free of any smudges or sediment.

It’s not the WIFI- signal is strong and uninterrupted.

If the lens won’t center when it’s tight cause it’s out of focus and it won’t center now then it seems the lens is out of focus. The machine has to focus on the GF mark on the printer head so make sure that is clean so if it can’t read it, if it can’t read the mark then it doesn’t know if it’s centered and the focus of the lens plays a big big part.

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Yes. Agreed. The lens loose (not tightened down all the way) manages to focus enough to get the machine to work. Its slow to center presumably bc I don’t have it set perfectly in focus. But it’s “working” enough to get the pile of orders under control. I am awaiting glowforge’s response to how this can be fixed.
The focus changes each time the lid is closed as the lens changes how its seated (drops lower).

Oh no! I’m sorry you’ve hit a snag.

I’ve extracted the log files from your Glowforge to review your most recent prints, and compared it with the details you’ve provided.

It looks like your Glowforge was experiencing trouble during it’s homing process. I’m glad to hear the issues are resolved! Should they return, you can try the steps listed below to get back up and running:

  1. Turn off your Glowforge (this is important to avoid damage to your unit)
  2. Open the lid and, using both hands, gently move the laser arm to the center of the bed
  3. Gently move the head under the lid camera
  4. Turn your Glowforge back on

I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re here to help!