After a pretty thorough cleaning, my glowforge can’t seem to get past the focusing stage. Any ideas?
Make sure the white cable to the head is firmly seated.
It is - I double checked. None of the pins are bent, as well
I’m so sorry to hear your unit got stuck while centering the head. I extracted the logs to take a closer look, and it looks like the recent centering attempts failed due to the lid being detected as being open.
I’d like to take a look at a few areas inside your unit. Could you do the following for me?
-
Power off your Glowforge
-
Open the lid and front door of your Glowforge
-
Remove your crumb tray
-
Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
-
Close the front door and lid
-
Power your Glowforge back on
-
Please take a look at the following photos and let me know anything looks different. If you see anything that looks different, please take a picture and send it to us. Also, if the lights on the lid of your Glowforge are not lighting up, please let me know.
It’s been a while since we’ve heard from you, so I’m going to close this post. If you are still having trouble - let us know.
Please start a new post or reach out at support@glowforge.com, we’ll be happy to take a look.