Per @Jules advice, I went through the checklist on this post https://community.glowforge.com/t/stuck-centering-focusing-how-to-troubleshoot-for-potential-lid-cable-issues-before-contacting-support
My machine is stuck on focusing at start up. It makes the usual clicking noise that the lens is going up and down, and either does that a few times in a row, or pauses about a minute and does it again.
I’ve followed the steps of restarting, unplugging, etc. Cleared cache, data, etc. Everything is clean, I did a massive deep clean before we moved. The machine survived the move easily thanks to expert packaging. So I tested it today, it worked fine for two cuts each 10 mins+, and then I went to my third it won’t work. Been stuck here about 20 minutes.
EDIT: tried again this morning, 02/14/2020 at 8 AM and still the same issue.
I’m attaching photos of what I think is relevant and related to the focusing problem.