This started Friday, but continues today. (Was gone all weekend, so didn’t get to try anything)
I turn my machine on, and I get nothing. No calibration, and an old bed image
Things I have tried/checked in no particular order
restarted/refreshed both app and GF
Checked the “staple” on the back (Pro model)
Cleaning the machine
changing the router channel
same overhead lights there has always been. Flouro about 20 feet up (in a shop, not home) No windows
moved the router (was 30 or so feet away, now less than 5.)
Confirmed GF is connected to my network.
When I turn on the machine, I get some clicks and a white light (both after about 30 seconds), then nothing. No head movement and what is now a 4 day old bed image
I left my shop yesterday prior to you posting this. I came in this morning ready to do this, but as I turned on my machine, it actually came alive. Calibrated, new bed image, and I have even successfully ran a job. I’m assuming that also means you can get the logs remotely now, or do you still need me to do this?
No Calibration issues today, however 2 things I did note.
My bed image is different. I see a lot more of the bottom/front of the bed than I did up until yesterday. That also means I now see less of the top/back.
I got several fatal print errors over the course of the day. All of them were after the first part of a job had run. Run first part, open the lid to replace some material, change what part of the job it’s to do in the UI, and the error pops up. All I had to do was open the lid and try again, and I never got the error a second time. I was only smart enough to grab a screen shot of one of them, but if you want it I can post it.
This may or may not be the root cause of what you were seeing, but the times that I have gotten that error, it’s from hitting print too quickly after doing something (like opening/closing the lid, pushing print right after one portion of the job has completed, etc)
I ran a couple small jobs this morning, but now I am back to where I was before. Old bed image (now its one from this morning) and it won’t calibrate again. Turn the unit on, and I get those same few clicks, message on the UI that it’s calibrating, but the head never moves.
Thanks for letting us know, @curt. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.