Stuck in "cooling down"

My machine stopped during a print with the “cooling down” message as if it overheated. But the button didn’t change colors, and there were no signs of anything overheating. I allowed it to stay in that mode in for about 30 more minutes in case something was actually hot. I canceled the print. Nothing was hot or even warm inside. I shut it down, let it sit overnight just in case. It didn’t work again the next morning. I thoroughly cleaned every fan, and still the message pops up as soon as I press the start button, the head doesn’t even move into position. I’m in the middle of finishing orders so I’m desperate at this point.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.