Stuck in preparing to print!

Since yesterday it is stuck in preparing to print and after 10-15 min says error. I have tried from desktop and laptop restarted both computers and restarted the design versus uploading a previous one. machine was working fine engraving Sunday night and the issue started in the AM yesterday

What happens when you try to open a known file like the Gift of Good Measure?

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Thank you, I spaced on printing the Gift of Good Measure…it looks like it is a file issue as it cut just fine

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