Hey everyone…We recently needed to clean our GF Pro and accidentally bumped the head/bar off track. It’s now stuck on Calibrating. We’ve been working it night and day recently and it’s been keeping up splendidly. Now we’re stuck with many more time sensitive projects left to do this week.
We’ve tried to hold the button down for 10 seconds and reconnect the wifi. It’s sitting in low light in a 60 degree room. Recently cleaned the body and lenses etc and blew out the entire interior and vent.
Assuming you got the gantry back on track, and reconnecting to WIFI was successful, try with the machine off gently position the gantry and head so the head is directly under the camera and turn it on.
also, I have tried the reset with the lid open to allow updates. Everything I’ve read says it shouldn’t calibrate when you turn it on with the lid open, but mine turns on and makes the sounds like it’s calibrating and then the fan blows and it just sits, stuck in calibrating mode. I left the lid open for 10 mins then closed and tried it, nothing.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.