We have had an issue with our pro model. It has been stuck trying to center and focus. We have checked the solutions posted here (cleaning the lenses and other components, checking the connections, resetting wifi, resetting browser, starting the GF in variable head positions) and then restarting in all those new states. No luck.
One piece of information. The motor sounds like it is winding up but then it stops short and doesn’t engage again. It also won’t allow you to change the uncertified material depth because it is stuck in the centering stage. It also does not refresh the bed image and won’t allow you to click the refresh bed image button.
Any help would be appreciated. Thank you.