Retried it again this morning.
8:57 - power on, focusing, centering
9:03 - powered itself into the low-power sleep mode
9:10 - restarted with lid open, when it reported “lid open”, I closed the lid. focusing, centering
9:11 - arm moved
9:12 - head moved under camera, but did not align with the “G” symbol
9:16 - head moved “G” under camera
9:21 - head moved to left, still “Centering”
9:27 - refreshed web up; now it says “Homing” (before refresh, it said “Centering”). Not sure why the web UI didn’t refresh.
9:29 - GF entered power-save mode, head still at camera line but on left.
9:50 - No movement on the GF, but just noticed that the UI switched to “Scanning”.
9:58 - restarted
10:21 - head hasn’t moved since last restart
Still haven’t heard from Support.
Meanwhile, I just retried the ping test.
Ping to app.glowforge.com works fine. Fast, no packet loss.
Out of curiosity, I decided to ping the GF on the local network:
$ ping 192.168.1.201
PING 192.168.1.201 (192.168.1.201): 56 data bytes
64 bytes from 192.168.1.201: icmp_seq=0 ttl=64 time=70.938 ms
64 bytes from 192.168.1.201: icmp_seq=1 ttl=64 time=30.809 ms
64 bytes from 192.168.1.201: icmp_seq=2 ttl=64 time=27.870 ms
64 bytes from 192.168.1.201: icmp_seq=3 ttl=64 time=43.063 ms
64 bytes from 192.168.1.201: icmp_seq=4 ttl=64 time=4.182 ms
64 bytes from 192.168.1.201: icmp_seq=5 ttl=64 time=241.079 ms
64 bytes from 192.168.1.201: icmp_seq=6 ttl=64 time=92.158 ms
64 bytes from 192.168.1.201: icmp_seq=7 ttl=64 time=108.783 ms
64 bytes from 192.168.1.201: icmp_seq=8 ttl=64 time=123.143 ms
64 bytes from 192.168.1.201: icmp_seq=9 ttl=64 time=6.916 ms
64 bytes from 192.168.1.201: icmp_seq=10 ttl=64 time=99.031 ms
64 bytes from 192.168.1.201: icmp_seq=11 ttl=64 time=50.747 ms
64 bytes from 192.168.1.201: icmp_seq=12 ttl=64 time=110.118 ms
64 bytes from 192.168.1.201: icmp_seq=13 ttl=64 time=10.233 ms
64 bytes from 192.168.1.201: icmp_seq=14 ttl=64 time=13.137 ms
^C
— 192.168.1.201 ping statistics —
15 packets transmitted, 15 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.182/68.814/241.079/61.125 ms
No packet loss, but that’s a HUGE amount of variation for a system on the local network. Pinging other systems on the same wifi have a consistent return time of 4-16ms. I don’t know why the GF is so inconsistent.
Can someone ping their own GF and see whether slow and variable time is expected or odd?