If this is your main contact with staff, instead of sending them an email - post here but:
- Run the test
- Mac: Open Finder/Applications/Utilities/Terminal, then type the following command, and press the return key: ping -c 50 app.glowforge.com
- Windows: Open the Windows Run dialog box by pressing the Windows key + R
In the dialog box, type “cmd”, then “Run” or “OK”
Type the following command, then press the return key:ping -n 50 app.glowforge.com
- Allow the test to finish. When it is complete you will see results under a “ping statistics” header.
- Take a screenshot of the results
- Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
- Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
- Reply to this email with the following:
- The file you saved in Step 3.
- A description of what’s happening, what you’ve tried, and what results you’ve seen so far.