Right after I finished a cut I placed a new piece of wood in the machine… When I went to go make my second cut it was stuck on lid open. I did my research and checked everything I could. I took out the crumb tray, checked out the front door connection, checked the wire connections, everything seems to be fine. I also shut down my computer, unplugged the machine, restarted my wifi and everything I came across that was computer/internet based.
Does anyone have anything that I can try that worked for them outside of the standard procedures listed in the common threads?
Any help greatly appreciated! I was supposed to meet a customer tomorrow morning but it looks like that may have to be put on hold
I kind of assumed I tried everything that I could. I guess I was hoping for a secret Hail Mary haha. Because I posted in this thread is that me reaching out to support?
I’m so sorry you hit a snag. Thank you for following the instructions @eflyguy suggested.
The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.
Close the lid.
Turn your unit back on and wait for it to calibrate.
