Jules
August 10, 2020, 7:08pm
2
Make sure you have run through all the tests described here, and let support know the results. Might be the lid cable, but you need to rule out everything else.
Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it.
If you want to start running through a process of elimination to eliminate other causes whil…