Stuck on Scanning until Reboot

My glowforge is getting stuck on scanning. What’s weird is that turning it off and on again causes it to scan without a problem, but then it hangs again when it scans after cutting. I’ve cleaned all of the lenses.

Any ideas?

It’s usually an issue with it being able to connect with your wifi. I’m not sure why rebooting makes it better able to connect, but I’ve seen that myself, too. :slight_smile:

I’m so sorry your unit is getting stuck during scanning.

The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  5. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

  6. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

  7. Close the lid.

  8. Turn your unit back on and wait for it to calibrate.

Let us know how it goes!

All 5 of these clips looked fine (no open clips or misaligned cables)

Thank you for letting us know. Since everything is connected correctly, based on what we can see in the logs, there is an issue with your unit’s lid cable. I’m going to close this thread, and I’ll be in touch via email to sort out the details of getting a new cable to you.