Two issues I had. I’m not sure who to tag for this, so @Rita, @GlowforgeStaff. #1 For some reason, part G did not print the first time. When I was taking inventory, I noticed it was missing and went back and cut it. Not sure why that happened.
#2 When full of candy, it is difficult to close. Part L hits the candy on the way down. I recommend a design change, where the corners are cut off, similar to what I have drawn. I might take a dermal to this part, if I can.
I see the reference to the catalog by the OP and says me, "I better check out this catalog since my Golden Email came over two weeks ago."
So perusing the catalog I see several interesting things and then I come across several items that say “Already Purchased.” I don’t remember purchasing any designs and wonder if this is part of the original purchase or what?
She also confirmed the issue with the horns binding in the slots, especially after painting. This seems simple to correct in the source data - if we had access to it. I’ll submit a support request to let GF know about it.
Hey guys as of Yesterday Feb 21 , I try cutting the project and for whatever reason the second file, (the one with the face and outline of the monster) printed fine in the engrave pass, but when it did the second pass (which was Score) it basically cut the wood… Its this correct… This seems like a bug… Now I can’t really put this together since the top of the hair and Belly are detached from the main outline… Any help…?
The area you say got cut, shows ‘score’ on my system. I suppose it might be more helpful if I could duplicate what happened to you, but maybe this rules out the design data being the culprit - might be some other issue with your browser cache, bad day at the GF server farms, etc.
No. I would post your issue in Problems and Support or email them directly at email@example.com. They most likely will not see your post here. Don’t do both: they say it takes longer if you do both and causes them more work.
I have read of a couple other users who had this issue: score acting like a cut. I don’t know if it is a real thing or not (as in the laser and not the material or warpage or something else), but I would report it.