It came today… But there are problems with it. Ups was not kind. I’ve sent full details to support@glowforge, and I’m in all kinds of panic. I wish that by now I’d be showing you guys my first print.
As unfortunate as it is, this may be a good test on the capacity on the glowforge’s support team to respond and resolve.
Please keep us updated, the units are insured so I think from the Glowforge end they will work with you. BUT, insurance is still insurance so I am curious as to how the process works and how Glowforge/UPS respond alike.
The problem with two person boxes is UPS don’t generally have two people on the van. Companies that deliver white goods do but parcel couriers don’t in my experience.
That must be really frustrating I am surprised by how little packaging is in those boxes. Expensive equipment normally turns up double boxed and fully encased in foam
If it is anything like the response to my Shock stickers, the forum will eat this stuff up. Nothing like some good shipping damage photos to ratchet up the anxiety level and increase forum participation. I’m going to tag this as “shipping damage” and make it easy for us all to tell the ghost stories around the fire next year.
Oh. sorry. That was rude. That really stinks that there are problems. I hate that for you. We are here to provide emotional support as needed!