Tried to set up my new Glowforge.
Turned it on teal button was there then I was having difficulty signing onto my own personal network it was not recognizing the passcode.
Turned off the GF. Reset my router everything is perfect came to turn the glow Forge back on no teal button.
And since the teal button does not show the GF is not showing up in temporary Wi-Fi access.
I would only point you here because it is a replacement machine for you. The procedure clears the logs and is NOT recommended if you have been using the machine and need support to look at the logs.
The button will eventually turn solid green on its own, and your Glowforge will reboot automatically. Please contact us if the button does not turn solid green.
Do NOT perform that reset process above unless told to by support.
You simply need to hold down the button for 10 seconds, and the wifi setup will begin again.
setup.glowgorge.com walks you through this.
Long story short. I need a new modem. On the phone with my Internet provide for 2 hours. They. did everything possible. I’ve got to get a new modem because this new modem that was put in last week has a router and I already have a separate router.
Well, use a phone as a hotspot so you can get to work with your new machine! 
Sorry to hear about the latest issues, but glad to hear your new machine has arrived. Look forward to seeing what you do with it.
Support. I have done everything humanly possible to connect this new GF to the Internet it is not connecting. Even tried using my phone as a hotspot. I’ve been at this for four hours.
What next?
I’m sorry for the trouble when trying to set up your replacement unit. I see that you emailed us about this, and I’ve sent you a response with next steps there, so I’m going to close this thread.
