First of all, this is a public forum, so no one has to refrain (not restrain) from answering any more than you need to refrain from posting such a ridiculous request. Sounds like you’re trying to gather people for a class action…pretty amusing…but you have a great day, too!
I’m not going to dismiss how frustrating it can be to wait for customer service to respond in this small, start-up company selling a budget crafting tool. There are about 46,000 registered owners out there and only a handful of new tickets opened on the official support page each day. Last time I had an issue - a couple of years ago - it was 11 days for a response. They’ve gotten much better since then.
The most important factor to keep in mind is “Glowforge Customer Service” doesn’t stock, ship, or repair anything. Everything is outsourced, so when you make a query, not only do you have to wait for them to see and take action, they have to then contact the relevant outsourcer, wait for their response, then delay again until they respond to that and get back to you.
It sounds absurd but it’s absolutely acceptable given how cheap the machine was to begin with. It’s why I jumped on it when it was announced in 2015, and waited over 2 years, If you want business-quality support, go check out business-quality machine prices.