I was excited to receive my new Glowforge Pro last week and after making a couple of sample projects learned that it wasn’t cutting all the way through on the right side. I opened a ticket (Ticket# 232626), provided the answers to the troubleshooting steps and was told that I would receive a replacement unit and a shipping label for the malfunctioning unit. Since then, I haven’t heard back from the support team. I don’t want to be a pest, but how long does it usually take for the support team to respond to emails and ship the replacement unit? Is there a way to view the status of the ticket?
Also, I never received the information on operating a pro machine. I have checked my email and spam folders. Is that posted somewhere on the site so that we can just go look at it?
As you can imagine, I am excited to begin using my new Glowforge.
Thank you!