Support - What's my next step, please help

I have a support issue that is not getting addressed. I ordered 15 pieces of Proofgrade Cherry Hardwood. Some of them arrived with no finish on them. I emailed support. They requested photos of the product that had no finish. I provided them photos. Since then the case has gone dead. I emailed and asked for an update - no reply. I opened a new support case asking them to look in to my previous support case - nothing. I understand things take time but I have been waiting over a week for some feedback on this and support has given me ZERO feedback since I sent them photos. @dan - can you help? Can someone help? I don’t know what else to do.

That’s my biggest concern that I have with GF. They take so long for support.
Personally I wish all of the hardwood was unfinished - so I won’t buy any. I much prefer to do my own finishing.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

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