Technical Support not answering

helene_merhand · June 30, 2020, 9:48am

Dear Community,

I opened a support request yesterday regarding a liquid leak during a cutting session. I still have no news from the support team (not even an automatic reply). Is it normal ?

Thanks for your help !
Helene

eflyguy · June 30, 2020, 10:24am

Standard response from support is one business day, but when you send an email, you should receive an immediate response with a ticket number - check your spam folders.

This post opened another support ticket, so now you have (at least) three.

helene_merhand · June 30, 2020, 10:32am

Hi eflyguy,

Thanks for your answer. Unfortunatly, I have no email, even in my spam box. I hope they will answere here.

geek2nurse · June 30, 2020, 2:22pm

They will. You also open a support ticket by posting in this section, so they’ll be along soon.

vee · June 30, 2020, 4:02pm

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.