The blue light will not turn off after a cut

The blue light will not turn off after a job. I can send the job again and it will give me a run time but won’t let me start the job. Someone please help because I’m not getting any help from support.

Welcome to the community!
You will find this place to be your go-to with questions, the knowledge base here is the best accessory for your glowforge.

Not sure what blue light you are talking about…?

The blue light you use to start a job.

Uh, i see that as white…

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Well either way. After I press the button run a print the light stays on and I can not send anything else to the printer. Any thoughts on way this is happening

It sounds like the machine hasn’t been Setup yet. The only time I know of for a blue light is when the machine is broadcasting a WiFi signal. Once it’s setup the button will be white.

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I see you already emailed us about this and I’ve sent you information on next steps there, so I’m going to close this topic.