The machine never told the app

Community Support
1

I don’t need assistance. This is just a bug report…

The job I started at ~20:35 EDT started without issue. Only thing is, the app doesn’t seem know the job has started. It’s engraving without issue, but the app still says “To start, push the Glowforge button.” The timer is just sitting there at 09:39. Also the timer hasn’t budged on the original window either. (The one on the upper-right next to “PRINT.”)

2

Thank you so much for letting us know about this! I’ll pass this over to our engineers to investigate.

I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic.