The tube has orange light flashing and machine isn't cutting

[tammienguyen228]

Sorry it’s a lil loud. After cleaning my fan. It cut & engrave fine. Then i heard like a pop but not sure if its coming from the machine.

Cuz i was watching a movie loud too ! … n then when i went to check it, cut the image i want all of a sudden it stop… it sound like its cutting but nothing is gettin cut.

I pause for a second check my screen show no warning. N went back to push the button saw a lil orange flash in the glass pipe. Can yall tell me what happen please ! providing a short video

?!

[dan84]

The tube, power supply, or wiring between them has failed in some way.

None of these are user-replaceable parts, so you’ll need a new Glowforge.

Email these details and your video to support@glowforge.com and they’ll tell you your options for getting back up and running.

[tammienguyen228]

thanks dan… i’ll have to write them and see where this goes.