Today my machine is cooling down and stuck callibrating


#1

Hi. My usually zippy Glowforge is acting badly today. It is cool outside. I am printing very small jobs (like a single person’s name on a pocket knife). after a 0.21 second job, I get “Cooling down”. It lasts a short while. Now I am stuck in a “Calibrating”. Is there something going on? Thanks


#2

Now app won’t load. Checked status. we have “Partially Degraded Service”. Ah, deadlines…


#3

Sorry, that’s so frustrating! :frowning:


#4

I’ll get over it… I love this thing too much to be mad at it. :slight_smile:


#5

It wouldn’t hurt to do all the “things,” just in case. Might keep you occupied while you wait to be productive again. :wink: Also clean lenses, make sure the air intake isn’t blocked by a stray piece of masking or something (network stuff doesn’t really explain the cooling issue!), check the ambient lighting, etc. etc.


#6

Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.


#7

Thanks for your patience. As you pointed out, we were seeing some service issues at the time of your report and I believe this caused the problems you mentioned. Could you please try printing and let me know if you’re still running into any trouble?


#8

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.


#9