Too Cold but its not

My Glow forge says its too cold. its in a room that’s 70 degrees so I don’t think its too cool. Does anyone know what this problem could be?

Is the exhaust hose left open to outside air when the machine is not in use?

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Oh no, I’m sorry to hear about the trouble.

I see you emailed us as well and we’re working on it there.

To simplify our communication, I’m going to close this request.